Water is slowly being restored to residents in northern Choctaw County, Ala., after a tank malfunction late last week. A pump on the system's only well stopped working and later a leak was discovered.
But officials say residents should continue boiling their water until further notice. Newscenter 11 talked with some people who have been without water for days.
Customers say their biggest complaint is the lack of communication coming from the North Choctaw Water Authority.
"I think in the future, if it's going to go off, allow people to know by sending it to WTOK, and then everybody else can pass the word around," said Carrie Johnson, North Choctaw Water Authority customer. "We need to be notified."
"I apologize if they felt that way," said Rita Woods, president of North Choctaw Water Authority. "But at the time, our main priority was to try to get the system back up and running, to furnish them with water."
And water authority officials are asking customers to avoid non-essential use of water, such as washing cars or laundry, until the system is completely back to normal.