 |
|
|
Posted: 10:18 AM Oct 6, 2008
PSC May Require 'Better' Customer Service
Jackson, Miss. The Mississippi Public Service Commission will hold a public hearing on a proposed rule to require utility companies to have ditch their automated customer service calling systems during normal business hours. Reporter: The Associated Press |
|
2 Comments 
ABC News Video
|
| Good Morning America | World News | 20/20 | Primetime | Nightline | This Week | More... |
Its about time someone give the customers some support. These companies make plenty of profit. They can and should be required to give service and not by a computer. The computer systems only waste customers time and I believe are an attempt by businesses to stop customers from complaining. If you have to wait long enough eventually you will give up. How many times have you heard press 1 for English. It should be someone taking the call and if you can not speak English learn it. If I were in another country I would have to learn their language especially if I were to make it my home. The elderly have a hard enough time without this automated abuse. One day Lord willing we all will be retired and need assistance.
I'm probably about as big of a tech / computer junkie as there is, but I despise automated phone systems. Especially those that make you wade through three levels and seventeen options before finally giving you the option of talking to a person. All other things being the same, I will always choose to do business with a company where I get an actual person when I call rather than an answering system.