NEW Continues Hiring

By: Rachel Alig Email
By: Rachel Alig Email

Wednesday marked the first anniversary of the opening of N.E.W. Corporation's Meridian call center.

It has been an impressive year for the company, particular in this rough economic time. The message was clear among N.E.W. employees who offered these comments.

"It's real nice." "I love it!" "It's a great place to work. It's fun."

They say they are pleased to be working at N.E.W. And just a year ago, N.E.W. started in the old Wal-Mart building. Now that the business has it's own building with over 250 employees, it's still aiming for capacity.

NEW is a third-party administrator of extended service plans, buyer protection services and product support programs. It has seven call centers around the U.S.

David Wilhelm, the director of Meridian's N.E.W, said he believes the company's success comes from great customer service.

"World class customer service," Wilhelm said. "Our team, J.D. Power-certified for three years in a row in what we do. Deliver great customer service. That drives, I think, where our protection plan continues to grow. In less than a year, we 're up to six million, about one million in one year."

For those looking for a job, good news; this growing company is still looking to expand.

"We are hiring right now," said Wilhelm. "We have class that starts in November, some will start in January and moving forward."

Many of the employees I spoke with said they are grateful to have a job, specifically at N.E.W., during this recession. They said the benefits are a major perk.

"We have wonderful benefits here. It was one of the reasons whey I chose N.E.W. for a job," said Cheetara Portis.

"That's what did it for me was just the amount of benefits that come with it, coming out of college having to pay my own insurance," said Josh Murphy. "I no longer have to do that."

In order to work at N.E.W., Wilhelm says a high school degree and knowledge of television and electronics helps for this type of work.

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  • by Suzanne Location: Meridian on Oct 28, 2009 at 02:50 PM
    This is a lie. NEW has questionable and unethical hiring practices. I was applied in Mid-August. I tool the CSR exam and received a gold certificate. In my interview. I was told that classes would start in Sept. and I would receive a call when and where to show up for training. I waited. I went back three times to check the status. They told me classes were cancelled. I heard on the news classes were starting in Nov. So I went back and I was told they were not. I was lied to and given the runaround and then I found out classes were starting. I went back again and I was told the same thing in fact they are. I know that they hired a person who was indicted for credit card fraud. This makes wonder why they would not hire a person like me with a clean record. With 10 years cust. service exp. In stead I get the runaround and not even the courtesy of an honest answer. If this is not criminal it should be. I guess there is nothing I can do. Someone should stick up for the little guy.
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