Wednesday marked the first anniversary of the opening of N.E.W. Corporation's Meridian call center.
It has been an impressive year for the company, particular in this rough economic time. The message was clear among N.E.W. employees who offered these comments.
"It's real nice." "I love it!" "It's a great place to work. It's fun."
They say they are pleased to be working at N.E.W. And just a year ago, N.E.W. started in the old Wal-Mart building. Now that the business has it's own building with over 250 employees, it's still aiming for capacity.
NEW is a third-party administrator of extended service plans, buyer protection services and product support programs. It has seven call centers around the U.S.
David Wilhelm, the director of Meridian's N.E.W, said he believes the company's success comes from great customer service.
"World class customer service," Wilhelm said. "Our team, J.D. Power-certified for three years in a row in what we do. Deliver great customer service. That drives, I think, where our protection plan continues to grow. In less than a year, we 're up to six million, about one million in one year."
For those looking for a job, good news; this growing company is still looking to expand.
"We are hiring right now," said Wilhelm. "We have class that starts in November, some will start in January and moving forward."
Many of the employees I spoke with said they are grateful to have a job, specifically at N.E.W., during this recession. They said the benefits are a major perk.
"We have wonderful benefits here. It was one of the reasons whey I chose N.E.W. for a job," said Cheetara Portis.
"That's what did it for me was just the amount of benefits that come with it, coming out of college having to pay my own insurance," said Josh Murphy. "I no longer have to do that."
In order to work at N.E.W., Wilhelm says a high school degree and knowledge of television and electronics helps for this type of work.