Toyota Dealer Deals with Recall

By: Lindsey Brown Email
By: Lindsey Brown Email

The last seven days have been a roller coaster ride for the staff at John O'Neil Johnson Toyota in Meridian.

"We've taken a lot of calls from customers," said Neil Johnson. "We are happy to. The most important thing to us is that their concerns are alleviated and we feel they should be if they have the accurate information."

In an attempt to make his customers more comfortable with driving their Toyota vehicles, Johnson is spending most of his time either on conference calls or working with customers. Usually when he explains the situation to the drivers, Johnson says they aren't quite as concerned as they were.

"It's a wear and tear situation. It is happening about 8 times out of about 7 million parts," said Johnson. "If it did happen, the driver would know ahead of time, so it's not an issue of a sudden problem with no other symptoms."

Johnson said he believes he will begin getting the replacement part into his dealership sometime next week. From that point Toyota will send out some form of communication to customers letting them know when they can bring their vehicle in for repair work.

"They have the repair in place. They are confident it will work; it has been tested. The government has given it the blessing. The parts are already being manufactured," Johnson said.

Johnson said the actual repair takes about 30 minutes, though the wait at the dealership would be a little longer than that.

Unfortunately, sales of other models not involved in the recall have been affected as well.

So far in the U.S alone, 2.3 million vehicles have been recalled for the sticky accelerator problem. That doesn't include the number of vehicles recalled outside the country.

And though this may be a dark period for the company, Johnson says he is encouraged by the way Toyota is handling the mass recall.

These are the eight models affected by the recall and Toyota sales suspension:

Camry/Solara
Corolla
RAV4
Matrix
Highlander
Tundra
Avalon
Sequoia


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by DD on Feb 5, 2010 at 08:22 AM
    To the Honda guy. Tell your wife not to roll her window down in the rain because they have also been recalled. According to the recall if the electric window gets wet it can catch on fire. WOW! We thought American cars were the onew with poor quality!
  • by DD on Feb 4, 2010 at 12:37 PM
    Floor mats and the engineering design problem are both being attributed to reason the accelerators is sticking. Am I the only one wondering how anyone can say with 100% certainty that accidents only happen when the accelerator sticks because of floor mat installation (customer’s fault), but not when it is the result of faulty engineering (Toyota’s fault)? I guess time will tell, but hopeful too many lives won’t be lost in the mean time.
  • by RICHARD Location: MERIDIAN on Feb 4, 2010 at 12:19 PM
    Shoulda bought a Honda!!!!!!!
  • by DD on Feb 4, 2010 at 12:16 PM
    What kind of reasoning would be used in order to come to the conclusion that customers are causing their own problem by flooring the gas pedal just so they could sue someone? If you even tried to apply the logic used by the previous poster, then you would have to consider that the California Highway Trooper’s reasoning process the day he and his died would have gone something like this, “ My car hesitated, which I am not use to, so today, while I have by entire family in the car, seems like a good time to hit the gas and hold it down long enough for me to call 911 to explain that I cannot stop my car. I should continue to hold it until my car runs off a cliff because, if we survive, then I blame it on a sticky gas pedal and I can sue someone.” Are you kidding me?
  • by Dave on Feb 3, 2010 at 12:34 PM
    My point was, as I said pretty clearly, that recalls happen, they are dealt with, and no one has died as a result of this sticky pedal. That claim is being made, but it's not true. (The floor mats are a separate issue. Floor mats were not included with the package I chose. I think $200 is a little much for floor mats so I paid $25 for some pretty good ones from Wal-Mart.) Plus, the government is trying to scare people. I suppose you approve of idiot Transportation Secretary Ray LaHood telling people not to drive their cars, as if they had a fleet of cars from which to choose or a limo like his. I advocate common sense, which is taking your car in if you notice a problem or waiting until the pedal can be replaced if you don't notice a problem, and driving with care either way. I wouldn't be surprised if the problem is a hesitation that people are not accustomed to and then they floor it and end up with their "unintended" acceleration and now a convenient lawsuit thanks to the hysteria.
  • by DD on Feb 3, 2010 at 12:09 PM
    To last the poster, are you saying that this is a customer's problem for not knowing how to check their floor mats or for buying cheap floor mats? Don't most people buy floormat when they buy a new car? As to the comment about it not being like people are dying all over the place, I have to ask you how many lives is enough to get upset over? I don’t believe that people, especially those who paid extra money to buy safety features like side impact airbags, should be asked to play the odds regardless of how rare the occurrence. Sure products are recalled all of the time, but I can't remember one that had this number of different products, with a quantity this large, and with multiple reports of lives being lost. Can you?
  • by John Boy Location: Meridian on Feb 3, 2010 at 10:36 AM
    I believe that this fix may help vehicles with a sticky accelerator pedal, but some people are complaining that their cars are accelerating on their own. I agree with a lot of people that something doesn't smell right here. Even those incidents are rare, I wouldn't feel comfortable buying one of these vehicles. My wife and I just purchased a new Honda for her and our new baby a few months ago. We were looking at one of these Toyotas, unaware of this particular problem, and are glad we went with the Honda. I feel that Toyota will be hurt by this. People drive their families around in the vehicles they buy. Emotions play a huge role in the purchase of a new vehicle. Other car manufactuers will probably benefit a great dael from this.
  • by Dave on Feb 3, 2010 at 08:37 AM
    I own a Toyota vehicle. I'd like to say I appreciate Mr. Neil Johnson being forthright in addressing the issues raised by the recalls. There are recalls on products all the time, so this one should not singled out as if people are dying all over the place. As he said, it's NOT TRUE. Floor mats, especially the cheaper ones, do get bunched up sometimes around the pedal. Drivers should straighten then periodically or buy some better ones that lay flat. And don't let "the government" scare you, people. I heard on the radio this morning that the transportation secretary is telling people with recalled cars to park them until the pedals are replaced. Easy for him to say. He rides around in a chauffeured limo. Yeah, I'll just use my SPARE car. What an idiot.
  • by DD Location: Meridian on Feb 3, 2010 at 03:55 AM
    Check out this story in the NY Times that shows a possible cause of the problem, and means that Apple co-founder may know what he is talking about (http://wheels.blogs.nytimes.com/2010/02/02/agency-takes-a-fresh-look-at-electronics-in-toyota-recall/) Some members of the U. S. House are planning to hold hearings to make sure the cause identified is the actual cause. (Thank goodness!) According to this article, a 2008 NHTSA memorandum issued about the test on 2007 Lexus ES 350 that had investigated the cause of unintended acceleration, showed that magnetic fields were introduced in proximity to the throttle body and accelerator pedal potentiometers and did result in an increase in engine revolutions per minute of up to approximately 1,000 revolutions per minute. I agree with the other poster, who said that Toyota should be made to give refunds, especially to people who just bought them. Would Mississippi’s Lemon law cover getting a customer’s a refund?
  • by Neil Location: Meridian on Feb 3, 2010 at 03:07 AM
    Please allow me to clarify in response to comments below. There are 2 recalls (pedal entrapment & sticky pedal) both of which the sympton is accelleration. Sticky pedal - not only has there not been a death, but there hasn't been an accident or an injury. These facts can be confirmed by checking with the federal governing agency, NHTSA. Toyota is being proactive and following their vision of customer safety first. Pedal entrapment - there has been an accident involving deaths as a consequence of pedal entrapment by the floormat. It was a tragedy and we are all sorry. With that said, if a Toyota owner has a (1) factory floormat (2) correctly in place, the driver will NOT experience unintended accelleration. Moving on, the fix was found quickly because Toyota redirected ALL available resources to finding the problem and the repair.I can personally guarantee you that the customers' vehicles are our first priority. I'm here for any questions and/or concerns & do take ownership.
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