Toyota Dealer Deals with Recall

By: Lindsey Brown Email
By: Lindsey Brown Email

The last seven days have been a roller coaster ride for the staff at John O'Neil Johnson Toyota in Meridian.

"We've taken a lot of calls from customers," said Neil Johnson. "We are happy to. The most important thing to us is that their concerns are alleviated and we feel they should be if they have the accurate information."

In an attempt to make his customers more comfortable with driving their Toyota vehicles, Johnson is spending most of his time either on conference calls or working with customers. Usually when he explains the situation to the drivers, Johnson says they aren't quite as concerned as they were.

"It's a wear and tear situation. It is happening about 8 times out of about 7 million parts," said Johnson. "If it did happen, the driver would know ahead of time, so it's not an issue of a sudden problem with no other symptoms."

Johnson said he believes he will begin getting the replacement part into his dealership sometime next week. From that point Toyota will send out some form of communication to customers letting them know when they can bring their vehicle in for repair work.

"They have the repair in place. They are confident it will work; it has been tested. The government has given it the blessing. The parts are already being manufactured," Johnson said.

Johnson said the actual repair takes about 30 minutes, though the wait at the dealership would be a little longer than that.

Unfortunately, sales of other models not involved in the recall have been affected as well.

So far in the U.S alone, 2.3 million vehicles have been recalled for the sticky accelerator problem. That doesn't include the number of vehicles recalled outside the country.

And though this may be a dark period for the company, Johnson says he is encouraged by the way Toyota is handling the mass recall.

These are the eight models affected by the recall and Toyota sales suspension:


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